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CDI Achieves Q Mark Excellence for Second Consecutive Year
Q Mark EIQA 2024 Assessment Report
We’re delighted to announce that CDI has again been awarded the Q Mark for Quality Management Systems at Level 3, the top-level award. This recognition highlights our commitment to excellence and continuous improvement.
Assessment Process
In May 2024, CDI underwent a comprehensive evaluation, including file reviews, on-site assessments, and meetings with our team. The assessment focused on the processes and management approach to our programme design, delivery, and evaluation, as well as our consultancy and training services.
Executive Summary
CDI continues demonstrating customer focus, team engagement, and community integration strengths. We maintain close collaborations with local schools and child support agencies, adhering to the best principles of quality delivery through our mature Quality Management System.
“Achieving the Q Mark Level 3 for the second consecutive year is a significant milestone for CDI. It validates our team’s hard work and dedication to excellence. The increase in our score demonstrates our commitment to elevating our standards year on year.”
Marian Quinn, CEO of CDI
Our Key Strengths
Our success is built on evidence-based programmes, growing funding, effective staff development, clear organisational direction, robust governance, and strong financial management. We’re committed to sustainability, employee well-being, comprehensive policies, and regular stakeholder engagement.
Assessment Results
Our scores reflect excellence across all areas:
- Leadership and Commitment: 90%
- Employee Engagement: 94%
- Business Systems & Processes: 91%
- Customer Experience: 90%
- Our total score increased from 857 in 2023 to 872 in 2024.
Key Achievements
We’ve secured ABC programme funding until 2028 and balanced our income sources. We maintain the Triple Lock Standard and adhere to the Charity Regulator’s Governance Code. Our programmes consistently show strong outcomes and high stakeholder satisfaction.
These achievements underscore our dedication to making a positive impact in our community through continuous improvement and excellence in service delivery.